What This Page Covers and How to Use It
This FAQ is organized around the questions we actually hear most — not a generic rundown of platform features. Each answer covers a specific step or situation: how to fund your account with PayPal, Venmo, or a Play+ prepaid card; what identity verification looks like and when it gets triggered; how to reach support if something's not working; and how to access
the lobby on mobile versus desktop. If you're in Chicago or Los Angeles and you're trying to confirm whether the platform is available where you are, the eligibility section covers that too. We've written each answer the way a real person behind a cashier desk would explain it — no vague gestures to 'account settings' or 'various options.' If your question isn't
on this page, live chat connects you to the team directly.
- PayPal
- Venmo
- Play+
- Live Chat